Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff.
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.
We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $10.00.
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring for the result.
Your doctor is available by telephone. However, calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist may be able to assist you. If your call is urgent you will be put through to the doctor. Messages may be left for the attention of the doctor, and will be returned as soon as possible.
Please note that we are a mixed billing practice, bulk billing only children 16 and under, full time students, and concession card holders (pensioners, seniors and health care card holders). Please refer to our summary of fees displayed at reception. Veterans Affairs patients are billed directly to the Dept of Veterans Affairs.
- Healthy Heart Clinics
- Diabetes Clinics
- Osteoporosis Clinics
- Health checks
- Women’s Health
- Men’s Health
- Children’s Health
- Cryosurgery (freezing of small skin lesions)
- Minor surgical procedures
- Mole scans and skin cancer checks
If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.
Translation Services Avaiiable
National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area.
For after hours assistance please ring Family Care Medical Services 137425 for home visits. For urgent medical attention please call 000 or go to your closest hospital emergency facility.
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 15 minutes. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur. Your patience would be appreciated if this should happen with your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Home/nursing home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home/nursing visit is required.
We invite patients to complete a patient survey on their views of the practice and how it could be improved. These surveys, available at reception counter, are completely confidential and will help us to improve our services.
We take your concerns seriously. If you have any concerns about our servicess please feel free to talk to your doctor, receptionist or call operations manager/managing director Kathryn Davis at 0413 209 486. We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Health Quality and Complaints Commission on 1800 077 308 or email firstname.lastname@example.org
Managing your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. For further information on your privac please refer to our Patient Privacy Brochure in our waiting room.
Medical Practice Management System
We have developed the KnowNOW! practice management intranet system, which is now in use by more than 100 medical centres across the country. This tool allows us to maximize our efficiency of operation, and ultimately provide the best possible service to our patients.